Warranty policy

Warranty Policy (Dora):-

 Dorra Store provides a warranty policy for products in which the existence of the warranty is mentioned exclusively in the product description within the application, and there are some basic conditions that must be adhered to if using the policy:

 The policy includes faults that appear due to a manufacturing defect only and does not include faults due to customer misuse.

 A maintenance request must be submitted within the warranty period mentioned in the product description on the store’s website from the date of receipt.

 The maintenance center is considered an independent service provider and is not subject to the management of the Dorra Store. The judgment and decision of the maintenance center are final regarding the type of malfunction and the proposed procedure, and both the Dorra Store and the customer are committed to the decision of the maintenance center and the period required to complete the warranty service.

 Dorra Store bears the delivery costs in the event of a manufacturing defect or in the event of a shortage in demand, etc. The customer bears the delivery costs according to the maintenance center’s decision, even if the device is not repaired.

 If the customer does not agree to the maintenance conditions, the customer has the right to visit the maintenance center directly, but the customer’s right to claim warranty services from Dorra Store will be forfeited after visiting the warranty center directly.

 Dorra Store has the right to change the conditions for providing the warranty service and delivery services related to the warranty during the warranty period.

 How to submit a warranty maintenance request:

 If you, dear customer, want to use the warranty service, contact the investigator on the WhatsApp and the work team will clarify more details for you.

 A delivery representative is sent to receive the product from the customer within 5 working days and send it to the maintenance center.

 The customer will be notified of the maintenance center’s decision, and the customer service team will obtain the customer’s approval if there are costs:

 Dorra Store bears the delivery costs if the product malfunctions due to a manufacturing defect, and the product is repaired and returned to the customer without any costs.

 The customer bears the costs of repair, delivery, and return of the product if the defect is caused by the customer’s misuse.

 When the delivery representative arrives to the customer to receive the product, the customer must pay the costs of delivering and returning the product to the representative in advance, and the delivery costs are according to the delivery policy listed on the site.  Go to the delivery policy page at the bottom of the site to know the delivery costs.

 The delivery representative returns the delivery costs to the customer upon returning the product if the product malfunctions due to a manufacturing defect.

 - Delivery costs are not refunded to the customer when returning the product if the defect is caused by the customer’s misuse.

 To clarify, for example, if the customer's address is Baghdad, the customer must pay 6,000 IQD.  To the delivery representative in advance when he receives the defective product.  This amount includes 3,000 IQD.  To deliver the product from the customer to the maintenance center and 3,000 IQD.  Another is to return the product from the center to the customer.  If the manufacturing defect is fixed by the center, the representative will return this amount when returning the product to the customer.